RETURN POLICY 

Damaged/Defected Items 

In the even of that product is faulty or defective for whatever reason, email us at info@sample001.co with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help evaluate the item and speed up your process. We will then reply to you as soon as we can and will tell you what to do next. Do not send product before we have authorized you to do so.

Custom Item 

Custom products aren't refundable. We're not responsible for spelling errors made by customers. 

Incorrect Item

If you have received an incorrect item, please ensure you return the goods in their original condition within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.

Wrong Size

If you have received an incorrect item, please ensure you return the goods in their original condition within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.

Returns Address 

In case you have mislaid your Returns Label, the address to send returns to is:

SAMPLE 001 RETURNS

3420 RUSK STREET

HOUSTON, TEXAS

 77003

SUITE 15

USA 

SAMPLE 001 is lifestyle brand and a creative agency that is inspired by sports, fashion and music.

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